FAQ

We want you to be confident in your purchase and are happy to answer any questions. Check out our list of FAQ and if your question isn't answered, feel free to call or email us at any time. 

Do you have stock cookies or all of them customized?

All our cookies are made to order based on the customer's specifications. You choose the color, shape, design, optional text, or give us a picture to replicate and we will create it for you (custom cutters are available for a minimum fee).

What flavors do the cookies come in? 

French Vanilla

Are there any dietary guidelines?

We use premium quality ingredients purchased from local  suppliers whenever possible. 

How much advance notice do you need for an order?

Generally, we require two weeks advance time for most orders. However, we can usually accommodate rush orders in the event of a time crunch. Email us with specific inquiries.

How long after I receive the cookies can I expect them to remain fresh?

Our cookies have a shelf life of 2 months as long as they are kept at room temperature in their original packaging or in an airtight container. After 2 months we recommend freezing them. When thawing them for use, allow them to thaw thoroughly  before you handle them or they can smudge.

Do you have a minimum order?

Our minimum order is 1 dozen, 1 dozen per design.

Do your cookies come in different sizes? Standard cookies are 3 to 4 inches and mini cookies are 2 to 3 inches, however some are larger depending upon the style.

How are the cookies packaged?

All our cookies are individually wrapped and heat sealed in a clear cellophane bag, and placed in a baker's box with tissue. We add bubble wrap to each individual cookie if the cookies are being shipped. Elegant gift wrapping is available upon request.

What is your shipping policy?

We ship USPS Priority Mail and FedEx Ground. We are located in San Diego, CA.

Which methods of payment do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal and Venmo.

Hours of Operation:

Sunday:       closed

Monday:      closed

Tuesday:      10:00 am - 5:00pm

Wednesday: 10:00 am - 5:00 pm

Thursday:     10:00 am - 5:00 pm

Friday:         10:00 am - 5:00 pm

Saturday:     11:30   am- 1:00 pm

                    

2907 Shelter Island Dr 105-235

San Diego CA 92106

thecookiebug.net

619-455-5594